Services

Why Choose Thegioibida.com?

Over 10 Years of Experience

We are proud of over 20 years of operation in the billiards industry, serving thousands of customers from individuals to businesses nationwide.

Highly Skilled Technicians

Our highly skilled and experienced technical team provides professional and dedicated execution, from consultation to installation.

Nationwide showroom system

Available in Hanoi, Ho Chi Minh City, and other major cities. We offer nationwide delivery and on-site installation services.

All-inclusive Service – Transparent

From consultation, design, and execution to maintenance, everything is transparent and clear, with full contracts and warranties.

Dedicated Support – Fast Delivery

Enthusiastic customer care team, providing support throughout the product selection and operation process.

SERVICE PROCESS AT THEGIOIBIDA.COM

1. Needs Consultation – On-site Survey
  • Receiving customer requests (via hotline, website, showroom).

  • Technical or Sales Team In-depth consultation regarding products, equipment, or club models.

  • On-site survey premises (if needed), assessing the area, budget, and desired style.

🔍 Goal: To thoroughly understand needs and provide the most suitable solutions.

2. Solution Proposal – Transparent Quotation
  • Provide Billiards table layout design (2D/3D) If it's a Billiards Club construction/fit-out service.

  • Send Equipment and Accessories Catalog suitable (billiards tables, cues, billiard balls, cloths, etc.).

  • Quotation Detailed – Clear, transparent about material, shipping, and installation costs.

📄 Client approves proposal & signs contract.

3. Execution – Delivery – Installation
  • For Clubs: Proceed with interior construction, electrical systems, lighting, and soundproofing as per the design drawings.

  • For Customers Purchasing Tables/Accessories: On-time delivery, and on-site installation.

  • Technician Inspect and level billiard tables accurately before handover.

🛠 Ensuring Progress – High-Quality Standards

4. Acceptance – Handover
    • Both parties jointly accept the product and the constructed space.

    • User Guide: Operation, Maintenance, and Care for Billiards Tables and Related Equipment

    • Provide Warranty card, and a completion contract (if constructing a club).

    📌 Everything is handed over clearly, transparently, and completely.

5. Warranty – Maintenance – After-Sales Support
      • Warranty policy from 12–36 months varies by product.

      • Regular maintenance support, cloth replacement, table leveling, and quick repairs.

      • Regular customer care 24/7 technical support.

      🔧 Committed to long-term partnership with customers.

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